Terms of Service

V1 builds websites, digital products, AI agents and assistants, AI team orchestration systems, and workflow automations. The specific scope, deliverables, timeline, and cost of each engagement are defined in a separate project proposal or statement of work (“SOW”) agreed upon before work begins.

We work across three engagement models:

• AI Quick Build — A focused, time-boxed delivery — a landing page, a single automation, a specific tool.
• AI Workflow Overhaul — A larger-scope project — a full website, product, or connected system — designed, built, and handed off.
• V1 Retainer — Ongoing access to the V1 team for continued building, iteration, and AI system management.

The scope of each project is agreed upon before work begins and documented in the SOW. We take scoping seriously — a clear scope produces better work, on time, without surprises.

If you request changes that fall outside the agreed scope (“scope creep”), we will flag this as soon as we identify it, provide an updated estimate, and get your approval before proceeding. We will not absorb significant scope changes silently and invoice you later.

Minor adjustments — small copy tweaks, colour refinements, layout nudges — are included within reason. Material new features, added sections, or changes to the fundamental direction of a project are treated as scope additions.

A successful project is a collaboration. To deliver on time and to the standard we hold ourselves to, we need the following from you:

• Timely provision of content, assets, credentials, and feedback at agreed-upon milestones
• A designated point of contact with authority to approve decisions
• Feedback consolidated from all internal stakeholders — not delivered in rounds from multiple people
• Prompt responses to questions during active build phases

Delays caused by late feedback, missing assets, or unavailable stakeholders may result in revised delivery timelines. We will communicate this clearly if it happens.

Payment terms are defined in the SOW for each engagement. Our standard structure is:

• 50% deposit due before work begins
• 50% due on final delivery or at agreed project milestones
• Retainer fees billed monthly in advance

Invoices are due within 14 days of issue unless otherwise agreed. Late payments may result in work being paused until the account is brought current. We reserve the right to charge interest on overdue amounts at 1.5% per month.

All fees are exclusive of applicable taxes (VAT, GST, etc.), which are the client’s responsibility where applicable.

On receipt of final payment, all custom work product created specifically for your project — designs, code, copy, and other deliverables — transfers to you in full. You own it.

The following are not transferred and remain the property of V1 or their respective licensors:

• Our internal tools, templates, and proprietary frameworks used in delivery
• Third-party libraries, fonts, stock assets, and open-source software (subject to their own licences)
• General methodologies and know-how developed prior to or independent of your engagement

You warrant that any content, assets, or materials you provide to us for use in the project do not infringe the intellectual property rights of any third party.

Both parties agree to treat as confidential any non-public information shared in the course of the engagement — business strategy, product plans, technical architecture, financial details, and the like.

We will not disclose your confidential information to third parties except as necessary to deliver the services (e.g. a specialist subcontractor engaged under their own NDA) or as required by law.

We may reference you as a client and use publicly available information about the completed project in our portfolio and marketing materials. If you would prefer we did not, tell us — we will respect that.

V1 uses AI tools — large language models, code generation assistants, image tools, and others — as part of our delivery process. This is not incidental to how we work; it is central to our speed and part of our value proposition.

All AI-assisted output is reviewed, refined, and validated by our team before delivery. We take responsibility for the quality and fitness of what we deliver, regardless of the tools used to produce it.

If you have specific requirements or restrictions regarding the use of AI tools (for compliance, contractual, or other reasons), raise these before the engagement begins. We will accommodate what we can and be transparent about what we cannot.

V1 will deliver work with professional care and skill. We cannot, however, guarantee specific business outcomes — conversion rates, revenue increases, search rankings, or similar results — as these depend on factors beyond our control.

To the extent permitted by law, our total liability for any claim arising from an engagement is limited to the total fees paid by you for that engagement. We are not liable for indirect, consequential, or incidental damages including but not limited to loss of profit, loss of data, or business interruption.

Nothing in these terms limits liability that cannot be excluded by law (including liability for fraud or gross negligence).

Either party may terminate an engagement with 14 days’ written notice. On termination:

• You are responsible for fees covering work completed up to the termination date
• Any deposit paid is non-refundable if termination is initiated by you after work has begun
• We will provide all work product completed to date in a usable format
• Retainers cancelled mid-month are billed for the full month unless otherwise agreed

These terms are governed by applicable law. Any disputes that cannot be resolved by good-faith discussion between the parties will be subject to the exclusive jurisdiction of the relevant courts.

We have no interest in disputes. If something isn’t working, talk to us first — we’d rather resolve it directly than through any formal process.

We may update these terms from time to time. The current version always lives at this URL. For active engagements, we will notify you of any material changes.

These terms do not override the specific terms of any signed SOW or project agreement. Where there is a conflict, the project agreement governs.

Questions about these terms should be directed to: hello@v1.build

You can also book a call to discuss anything before we start: Book a discovery call